2020 was a year of massive change for the office. Because of the COVID-19 pandemic, many offices had no choice but to go remote. Many had never done so before. This led to all kinds of new experiences from getting the hang of tools like Microsoft Teams and becoming used to video conference calls on Zoom. We put out a series of articles last year that was meant to be a guide to this new working reality. We wanted to give everyone a refresher since now that many countries have locked-down again, that means remote working will continue to be the reality for the foreseeable future (for example, Blacknight is 100% remote temporarily).