Support is available for students and parents

Each year, the Irish Second-Level Students' Union (ISSU), the Institute of Guidance Counsellors (IGC), the National Parents Council (NPC) and the Department of Education and Youth work together to provide the National Parents and Students Leaving Certificate Helpline.

The service opens on Leaving Certificate Results Day and is staffed by professional and experienced guidance counsellors.  Students and parents can get practical information and support around Leaving Certificate results, viewing examination scripts, the appeals process, CAO choices and the different routes available after school, including apprenticeships,  Further Education and Training (FET), tertiary programmes and more.

The text service will also continue in 2026 alongside the traditional phone service.  It was introduced last year to give students and parents another way to seek support, particularly for anyone who feels more comfortable starting a conversation by text.  Updates have also been made this year to improve continuity of support.  Whether you are waiting for your own results or supporting a young person through Results Week, you do not need to have every answer in advance.  If something is unclear, the helpline is there to help you understand the options and work out what comes next.

CALL: 1800 265 165

TEXT: +353 86 180 0685

Campaign partners:

National Parents Council: https://www.npc.ie/

Irish Second-Level Students' Union (ISSU): https://www.issu.ie/

Institute of Guidance Counsellors (IGC): https://igc.ie/

Department of Education and Youth: https://www.gov.ie/en/department-of-education/